For Clients that require great service.
Awesome user Interface
Organize, track, and solve client tickets.
Prioritize your tickets in the manner you need with the stunning Kanban view. Get an overview of your team’s remaining task at hand instantly and check the status of a ticket through your customized SLA rules.
Multi-Channel, Out-of-the-box
Connect with your clients wherever they are.
Automatically make tickets for your incoming emails
Website Form
Use your customizable website form to help your customers with queries.
Live Chat
Utilize the live chat module on your site to immediately engage visitors.
Optimized for Productivity
Automation, SLAs, Canned Responses, and Templates.
Odoo Helpdesk enhances the efficiency of your team:
- Make your SLA rules and let Odoo make a move by itself.
- Automate actions or emails at various phases of the ticket goal.
- Create dynamic email layouts to robotize the most common responses.
- Forward tickets to your manager instantly.
- Welcome specialists into a live conversation.
- Utilize canned responses in live chat for immediate answers.
Sell Support contracts
Sell, renew, and upsell without any problem.
Give Automated Helpdesk services to your client by signing support agreements. Track time on each agreement with the timesheet application, and upsell automatically with time-restricted agreements. Make reminders for your sales or helpdesk group dependent on your client status.
Provide smarter self-service
Built-in client database.
Build up your self-administrated platform by connecting your FAQs, training recordings, and introductions on a ticket. Build up a network around your item with the discussion.
Allow customers to close their tickets
Grant Autonomy. Improve efficiency.
Minimize mistake chances, avoid confusion, and allow Helpdesk Teams to stress over what genuinely needs their consideration.
Fully integrated with Odoo Apps
Website builder
Create an interactive enterprise website that is completely customizable and SEO friendly.
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