Odoo Helpdesk App
Your support team deserves an upgrade.
Odoo Helpdesk – the ticketing platform that supports your team, so they can support your customers. Look, providing great support shouldn’t feel like a constant scramble. When your customer queries are scattered across emails and sticky notes, things get missed. With Odoo Helpdesk, we help you bring order to the chaos. When AnaConEx sets it up, you can say goodbye to the complicated and embrace a support system that actually works for your team. It’s efficient, customer-centric, and clear.
Why Odoo Helpdesk Works
Visual management Track, prioritize, and solve customer tickets.
You can organize your tickets exactly how you want with a clean kanban view. It gives you an instant overview of your team’s workload. Check the status of any ticket based on your custom SLA rules so nothing ever falls through the cracks. It’s about keeping the flow steady and the customers happy. It’s that simple.
Be where they are Multi Channels, Out-of-the-box.
And you can get in touch with your customers wherever they are. Whether it’s an Email that automatically creates a ticket, a Website Form to qualify queries, or Live Chat to engage visitors instantly—it all ends up in one place. No more jumping between apps to find a conversation. It works.Â
Do more, faster Optimized for productivity
 But the real power is in the automation. Create SLA rules and let Odoo take action for you. You can automate emails at different stages or use canned responses in live chat for instant answers. Need a second opinion? Invite experts into a live discussion or escalate a ticket to your manager in a single click. It just flows.Â
Revenue focus Sell support contracts
The best part is turning support into a business. Sell, renew, and upsell support contracts with ease. You can track time on each contract using the timesheet app and set up alerts for your sales team when it’s time to renew. It makes your helpdesk services transparent and profitable. It’s smart.Â
Self-help tools Provide smarter self-service
Develop your own self-service platform. Link your FAQ, training videos, and presentations directly to a ticket so customers can find answers on their own. You can even build a community around your product with a built-in forum. It empowers the user and lightens the load on your staff.Â
Give them control Allow customers to close their tickets
Grant your customers autonomy. When you allow them to close their own tickets, you reduce the chance of error and avoid misunderstandings. It leaves your Helpdesk team with more time to focus on the complex issues that truly need their attention. It’s clean.Â
Built for GCC Support Standards
Regional service excellence In the Gulf, reputation is everything. We configure Odoo Helpdesk to handle the specific needs of businesses in the UAE, KSA, or Qatar—from managing bilingual support in Arabic and English to setting up SLAs that align with local business hours and regional expectations. We make sure your support system is built for the local market and the professional standards of your clients.
Imagine the Day After
The perfect service day You open your dashboard and see your entire team’s route mapped out for the day. A tech finishes a job, clicks “complete,” and the invoice is automatically sent to the client. You check your inventory and see the spare parts used were subtracted in real-time. No lost worksheets, no billing delays, and your customers are happy with the fast service. Everything is under control. It’s a win.
Why AnaConEx
The perfect support morning You open your dashboard and see a clean overview of your team’s day. Tickets are moving smoothly through the pipeline. Your automated SLAs have already prioritized the most urgent issues, and half of the common questions were resolved by the chatbot or the FAQ library before a human even had to look at them. Your team is focused, your response times are record-breaking, and your customers feel heard. It’s a win.
Upgrade your support today.