Organize your master tickets easily with the visually appealing Kanban view in the Odoo open source helpdesk system. The user-friendly interface allows you to quickly see what tasks are left for your team and track the progress of each ticket according to your customized SLA rules.
Odoo open source helpdesk system improves business efficiency of your team:
Use helpdesk automation features to give automated global helpdesk services to your client by signing support agreements. Track time on each agreement with the Odoo timesheet application, and upsell automatically with time-restricted agreements. Make reminders for your sales or global helpdesk group dependent on your client status.
Build up your independent and self sufficient platform by connecting your FAQs, training recordings, and introductions on a ticket. Build up a network around your item with the discussion.
Minimize mistake chances, avoid confusion, and allow global helpdesk teams to stress over what genuinely needs their consideration.